Service & Maintenance
Service Support
Instrument down or due for maintenance? Log a service request with your product details and our engineers will take it from there.
FAQ
Service Questions, Answered
Where do I find my instrument’s serial number?
On the identification plate at the rear of the instrument. It lets us trace your configuration, warranty status and full service history instantly.
What does an AMC cover?
Annual Maintenance Contracts cover scheduled preventive maintenance visits, priority breakdown response and calibration checks. Contact us for a contract tailored to your instrument and usage.
My instrument is out of warranty — can you still service it?
Yes. We service the full SETARAM range, including legacy systems such as LABSYS EVO, SENSYS EVO, SETSYS EVO and C80. Select “Out of Warranty” in the form and describe the issue.
Do you offer remote diagnostics?
For many issues our engineers can diagnose remotely first — often resolving software and method problems the same day, and arriving prepared with parts when a visit is needed.
Can you train new operators?
Yes — we provide operator training at installation and refresher training any time after, covering instrument operation, method development and CALISTO software.